Return and Refund Policy

Return and Refund Policy:

At Human Softwear, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy to resolve any issues.

Returns:

You may initiate a return within 5 days from the date of delivery of your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please contact our customer support team to initiate the return process and obtain a return authorization.

Refunds:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 business days. Please note that shipping charges are non-refundable.

Exchanges:

If you wish to exchange your item for a different size, color, or design, please contact our customer support team. We will guide you through the exchange process, ensuring a seamless experience.

Damaged or Defective Items:

In the unlikely event that your item arrives damaged or defective, please reach out to us immediately. We will arrange for a replacement or provide a full refund, including any associated shipping costs.

Non-Returnable Items:

Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective. Please check the product description or contact us for more information before making a purchase.

Return Shipping:

Customers are responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

Please note that our return and refund policy applies only to purchases made directly from Human Softwear. If you have purchased our products through a third-party retailer, please refer to their respective return policy.

If you have any further questions or require assistance regarding returns or refunds, please don't hesitate to contact our customer support team. We are here to help you resolve any concerns and ensure your satisfaction with your Human Softwear purchase.